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Terms and conditions

We are committed to protecting your personal data in accordance with the GDPR and ensuring its secure processing. Our Privacy Policy explains what data we collect, how we use it and what your rights are.

Our Terms of Use set out the rules for using the RALU sro website, protection of intellectual property and limitation of liability. By using the site, you agree to these terms.

Privacy Policy

1. Privacy Policy

RALU sro respects your privacy and is committed to protecting your personal data in accordance with applicable law, in particular the GDPR (EU 2016/679) and Slovak legislation.

1. What data do we collect?

When you use our website, we may collect the following data:

  • Identification data: first name, last name, company name

  • Contact details: email, phone number, address

  • Order data: information about inquiries and shipping requirements

  • Technical data: IP address, browser type, cookies

2. How do we use your data?

We process your data exclusively for the following purposes:

  • Providing and improving our services

  • Communication with customers

  • Sending commercial and informational messages (only with your consent)

  • Fulfillment of legal obligations

3. Who has access to your data?

We do not provide your data to third parties, except where necessary to fulfill contractual or legal obligations (e.g. transport companies, accounting and legal services).

4. How do we protect your data?

We use technical and organizational measures to protect your data from unauthorized access, loss, or misuse.

5. Your rights

You have the right to access your data, correct it, delete it, restrict processing, and file a complaint with the Personal Data Protection Office of the Slovak Republic.

If you have any questions, please contact us at:
Email: ralu@ralu.sk
Address: RALU sro, Dvorčianska 72949 05 Nitra

Terms of Use

2. Terms of Use

1. General provisions

These terms of use govern the rules for visitors and users of the RALU sro website (hereinafter referred to as the "Website"). By accessing this site, you agree to these terms.

2. Using the website

  • The content of the site is intended to provide information about our freight transport services.

  • Any unauthorized copying, distribution or modification of the content is prohibited.

  • The website may contain links to external sites for which RALU sro is not responsible.

3. Intellectual property protection

  • All texts, graphics, logos and other elements on this site are the property of RALU sro or third parties who have given consent to their use.

  • Any use of content without prior consent is prohibited.

4. Liability and limitation of liability

  • RALU sro is not responsible for any errors or outdated information on the website.

  • Use of the site is at the visitor's own risk.

  • We are not liable for any direct or indirect damages resulting from the use of our site.

5. Changes to the terms and conditions

RALU sro reserves the right to update these terms and conditions at any time without prior notice.

6. Contact

If you have any questions about the Terms of Use, please contact us at:
Email: ralu@ralu.sk
Address: RALU sro, Dvorčianska 72949 05 Nitra

RALU Ltd.

With more than 22 years of experience, we provide reliable transport between Slovakia and Europe.

CONTACT

Phone:+421 904 873 809
Email: ralu@ralu.sk

Dvorcianska 72
949 05 Nitra

WORKING HOURS

Mon - Fri: 08:00 - 16:30
Saturday: 08:00 - 12:00
Sunday: 08:00 - 12:00

Useful information and documents

© 2025 Ralu sro
All rights reserved.
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